This Privacy Policy explains how CityCab collects, uses and protects your personal information while using our services and platform.
Information We Collect
Personal Information
We may collect your name, mobile number and email address during signup, login, booking or customer support communication.
Booking Details
Trip date, pickup point, drop location, passenger details and booked seat information may be stored for operational and service purposes.
Payment Information
Payments are processed securely through trusted payment gateways. CityCab does not store full debit card, credit card, UPI PIN or banking credentials.
Device & Usage Data
We may collect basic technical information such as browser type, device type, IP address, session activity and website usage for security and service improvement.
How We Use Your Information
Booking & Travel Updates
Your information helps us confirm rides, manage bookings and provide booking, payment, cancellation or travel updates through SMS, phone, email or WhatsApp.
Service Improvements
Usage data helps us improve routes, website performance, support systems, safety checks and overall customer experience.
Legal & Safety Compliance
Some data may be used to comply with applicable laws, resolve disputes, prevent fraud, maintain service security and meet operational requirements.
Data Security
Protected & Secure
We use secure servers, access controls, session protection and verified payment gateways to help protect user information from unauthorized access, misuse or disclosure.
Cookies & Tracking
Browser Cookies
Our website may use cookies or similar technologies to improve performance, maintain login sessions and remember preferences. You can manage cookies from your browser settings.
Your Rights
Access & Updates
You can request access, updates or corrections to your personal information by contacting our privacy team.
Data Removal
You may request account deletion or removal of your personal data, subject to legal, safety, payment, booking and record-keeping requirements.
Contact Us
Privacy Contact
For privacy-related questions, data correction, account deletion, or personal data requests:
Email:
privacy@citycab.live