This Refund Policy explains how refund requests are handled for bookings made through CityCab. Refund eligibility depends on booking status, cancellation timing, operational conditions and applicable payment processing requirements.
Refund Eligibility
Eligible Refunds
Refund eligibility may depend on cancellation timing, booking status, route conditions, payment status and applicable promotional offers or discounts.
Review Process
Each refund request is reviewed according to the applicable booking conditions, payment status and operational circumstances.
Refund Process
Refund Processing
Approved refunds are processed to the original payment method used during booking. Processing timelines may vary depending on banks, UPI providers, card networks and payment gateways.
CityCab Cancellations
Operator Cancellation
If a confirmed booking is cancelled by CityCab due to operational reasons, passengers may be offered a full eligible refund or an alternate available travel option.
Alternate Travel Option
The final resolution may depend on route availability, seat availability and operational circumstances.
Non-Refundable Cases
No Show
Refunds may not be available if the passenger fails to reach the pickup location on time or fails to board the ride.
Incorrect Details
Refunds may not apply if incorrect booking details are provided by the passenger or travel requirements are not followed.
Non-Refundable Conditions
Cases specifically marked as non-refundable during booking, or cancellations outside eligible refund conditions, may not qualify for a refund.
Payment Gateway Charges
Transaction Charges
Certain payment gateway, banking or third-party processing charges may not be refundable where applicable.