Refund Policy • CityCab

Transparent Refund & Cancellation Policy

CityCab follows a fair and transparent cancellation and refund process to ensure a smooth travel experience for every passenger.

Passenger Cancellations

Cancellation Window

Refunds are eligible only if cancellation is made at least 6 hours before scheduled departure.

Late Cancellations

Cancellations made within 6 hours of departure are considered non-refundable.

Refund Process

Secure Refund Processing

Eligible refunds are processed within 5–7 business days to the original payment method. Payment gateway or transaction charges are non-refundable.

Operator Cancellations

Instant Notifications

Passengers will be informed promptly if a ride is cancelled due to operational reasons.

Full Refund

A complete refund will be issued if the ride is cancelled by CityCab.

Ride Rescheduling

Passengers may also shift bookings to another available ride based on seat availability.

Non-Refundable Cases

No Show

Refunds are not available if the passenger fails to board the ride.

Invalid Identification

Boarding may be denied without valid identification documents and refunds will not apply.

Refund Support

Customer Support

Phone: +91-7303653110

Email: support@citycab.live