CityCab Cancellation Policy explains how passenger cancellations, no-show cases, rescheduling and operator cancellations are handled for bookings made through CityCab.
Passenger Cancellations
Cancellation Window
Passengers may cancel a booking subject to the applicable route, booking status, departure timing and cancellation conditions shown during booking.
Refund Eligibility
Refund eligibility after cancellation is handled as per our
Refund Policy.
Late Cancellation / No Show
Late Cancellation
Cancellations made close to departure time may be treated as late cancellations and may not qualify for refund or rescheduling.
No Show
If a passenger fails to reach the pickup point on time or does not board the ride, the booking may be treated as no-show.
CityCab Cancellation
Operational Cancellation
CityCab may cancel a confirmed booking due to vehicle availability, route issues, safety concerns, weather, traffic, regulatory restrictions or operational reasons.
Passenger Notification
Passengers will be informed through available contact methods such as phone, SMS, WhatsApp or email wherever possible.
Rescheduling Option
Alternate Travel
Based on seat availability and route status, passengers may be offered an alternate travel option or rescheduling support.
Non-Cancellable Cases
Incorrect Details
Cancellation or refund support may be limited if incorrect booking details, wrong pickup point or invalid passenger information is provided.
Policy Conditions
Bookings specifically marked as non-cancellable, promotional bookings or bookings outside eligible cancellation conditions may not qualify for cancellation benefits.