By booking a ride with CityCab, you agree to the following terms and conditions. These guidelines help maintain a safe, smooth and fair travel experience for everyone.
Bookings
Seat Availability
Seats are available on a first-come, first-served basis.
Payment
Full payment must be completed at the time of booking confirmation.
Digital Ticket
Confirmed bookings generate a ticket via SMS, WhatsApp or Email.
Cancellations & Refunds
Refund Policy
Refunds and cancellations are governed by our
Refund Policy
.
Passenger Rules
Valid ID Required
Passengers must carry a valid ID proof during travel.
Luggage Limit
One small bag and one cabin bag are allowed per passenger.
Safety Rules
Seatbelts must be worn throughout the journey for passenger safety.
Restricted Activities
Smoking, alcohol and illegal substances are strictly prohibited.
Operator Responsibilities
Verified Drivers
Drivers are verified and vehicles are maintained for safer travel.
Fixed Schedule
Trips operate on scheduled departure timings and fixed routes.
Customer Assistance
Customer support is available during official service hours.
Limitations Of Liability
Delays & Emergencies
CityCab is not liable for delays caused by traffic, weather or unforeseen situations.
Policy Updates
Updated Terms
Terms & Conditions may be updated from time to time. The latest version will always be available on this page.