By accessing CityCab, creating an account, submitting your mobile number, making a booking or using our services, you agree to follow these Terms & Conditions.

These terms should be read together with our Privacy Policy, Cancellation Policy and Refund Policy.

Seats are available on a first-come, first-served basis. A booking is confirmed only after successful payment and confirmation from CityCab.

Fare must be paid through approved payment options. Payment failure, incomplete payment or suspicious transactions may result in booking cancellation.

Booking confirmation, OTP, ticket details and travel updates may be sent through SMS, WhatsApp, phone call or email.

Passengers must provide correct name, mobile number, pickup point, drop point and travel details while booking.

One small bag and one cabin bag are generally allowed per passenger. Extra luggage may be refused or charged based on space availability.

Passengers should carry a valid government ID proof during travel if verification is required.

Cancellations and refunds are governed by our Cancellation Policy and Refund Policy. Refund eligibility may depend on booking time, cancellation time, route and operational status.

Passengers must reach the selected pickup point on time. Late arrival may be treated as no-show and may affect refund eligibility.

CityCab may change vehicle, pickup timing, route or trip schedule due to traffic, weather, safety, operational or regulatory reasons.

Passengers must follow safety instructions, wear seatbelts where applicable and behave respectfully with drivers, staff and co-passengers.

Smoking, alcohol consumption, illegal substances, abusive behaviour, damage to vehicle or unsafe conduct are strictly prohibited.

CityCab may use OTP-based login or verification for account access, booking confirmation, payment confirmation and security checks.

By using CityCab, you consent to receive service-related calls, SMS, WhatsApp messages or emails for booking, payment, cancellation, refund, trip and account updates.

CityCab is not liable for delays, missed appointments, indirect losses or inconvenience caused by traffic, road conditions, weather, breakdowns, government restrictions, emergency situations or other events beyond reasonable control.

Legal / Terms: legal@citycab.live
General: hello@citycab.live
Privacy/Data: privacy@citycab.live
Phone / WhatsApp: +91 73036 53110

CityCab may update these Terms & Conditions from time to time. The latest version will always be available on this page.